Call answering
Let your business sound its best, even when you're not on the line. With Regus Call Answering, every call is professionally handled by a real person who represents your brand. Whether you're scaling, travelling, or simply stepping away, our receptionists ensure your business stays polished and connected—anywhere in the world.
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Answer every call
Ensure calls are answered live in your company name—even when you're away.
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A dedicated number
Our call answering service includes a local number, helping you build credibility.
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Custom call handling
Choose how and when calls are answered, routed, or delivered to you.
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Global & multilingual
Call answering is available across 120+ countries.
Explore our range of call answering solutions
Stay connected and give your business a professional edge with our call answering solutions. From automated forwarding to live receptionist support, choose the level of service that suits you.
Virtual attendant
Automated call forwarding with custom scripts to route calls quickly and efficiently—without missing a beat.
Live receptionist
Professional receptionists answer your calls in your business name and forward them as needed.
Live receptionist premium
Enhanced live call handling with appointment booking, lead capture, and tailored customer service support.
Live call answering, personalised to your brand
Professional receptionists answering in your name, every time.
Our team answers each call with your company name, delivering a seamless and consistent experience for your clients. We can tailor scripts and responses to reflect your tone and priorities—ensuring every call feels like it came straight to your desk.
Regus Telephone Answering includes:
Calls answered by trained receptionists using your preferred greeting
Personalised call scripts to match your business style
Consistent brand experience across every interaction
Always available, even when you’re not
Coverage when you're busy, in meetings, or off the clock.
Don’t let missed calls mean missed opportunities. Regus receptionists are available during business hours—or extended coverage options if you need more. We pick up when you can’t, giving your clients prompt, professional responses and helping you stay in control.
Why It Works:
Reliable call coverage during business hours and beyond
Ideal for small teams, solo founders, and hybrid workers
Keeps you connected without being constantly available
Custom call routing and forwarding
Control where your calls go - when you need.
Choose how calls are handled: have them forwarded, screened, or directed to voicemail depending on time, caller, or topic. You stay in control while we do the heavy lifting, ensuring every caller gets the right experience.
Flexible Options Include:
Forward calls to mobile, fixed line, office, or voicemail
Prioritise calls based on time of day or caller type
Set rules that match your working hours and workflow
Multilingual support for a global audience
Connect with your clients in their language—wherever they’re calling from.
Regus call answering isn’t just professional—it’s globally accessible. With multilingual receptionists and local language coverage in key markets, we help you make the right impression in every region. Whether you serve international clients or manage a distributed team, our service ensures smooth, confident communication in over 20 languages.
Language Coverage Includes:
-Multilingual receptionists across global time zonesSeamless caller experience in their preferred language
Ideal for international teams, clients, and expansion
Effortless setup, immediate results
Start answering calls professionally, right away
Getting started with Regus call services is simple. Our team will help you configure your call settings and scripts in minutes—so you can focus on your business while we take care of your calls.
Getting Started Is Easy:
Quick onboarding with guided setup
Tailored scripts and preferences from day one
Immediate access to live answering
Part of a complete virtual office solution
Combine call handling with workspace, mail, and more to create a fully integrated virtual office.
Regus call answering services are available on their own—or as part of a comprehensive virtual office plan. Bring everything together under one roof, tailored to how your team works.
Enjoy the benefits of a virtual office:
Access workspace, mail handling services
Streamlined services under one provider
Perfect for remote-first and flexible teams
Scalable solutions as your business evolves
Frequently asked questions about call answering
Will receptionists answer the phone in my company name?
Will receptionists answer the phone in my company name?
With our phone answering service, our professional receptionists will answer your calls in your company name. They’ll transfer calls to you, or take messages on your behalf.
How much do phone answering services cost?
How much do phone answering services cost?
Our phone answering services vary in cost depending on your business needs and the plan you choose. The cost typically depends on factors such as:
- Your location (country)
- Level of service and type of plan
- Call volume
- Customisation of the service
- Contract length
To get precise cost details and a quote for phone answering service, it's recommended to contact us directly or use our online purchasing tool. We will provide you with information on available plans, pricing, and help you choose the best option for your business.
Why do I need a phone answering service?
Why do I need a phone answering service?
A phone answering service can be an invaluable asset for businesses of all sizes. Here's a few top reasons why you may need one:
- Provides a professional touch to your business
- Ensures excellent customer service
- Free up your time to concentrate on core business tasks.
- Cost-effective solution compared to hiring a full-time receptionist
- 24/7 availability
- Your business remains accessible, maintaining continuity and reliability
Are call answering services included in my standard virtual office plan?
Are call answering services included in my standard virtual office plan?
Yes, call answering services are included in our standard virtual office plan, but not within our business address service. Each of our plans include a different number of call answering hours. You can purchase additional call answering hours if you need them.
Do your telephone answering services operate 24 hours a day?
Do your telephone answering services operate 24 hours a day?
Yes, we offer 24/7 telephone answering services, but it may not always be available. If you need 24 hour services, please let us know during the booking process. We can then provide professional answering service operators who are available around the clock to ensure that your calls are always answered promptly and professionally.
What is the difference between an answering service and an answering machine?
What is the difference between an answering service and an answering machine?
An answering service and an answering machine are both ways to handle incoming calls when you are unavailable to answer them yourself. However, there are some key differences between the two:
- An answering service is a company that will answer your calls for you. They will take messages, screen calls, and even transfer calls to you if you are available.
- An answering machine is a device that will record messages for you when you are unavailable to answer the phone. You can set your answering machine to answer all calls or just calls from specific numbers.
Call answering services are more flexible, can handle more calls, and can provide a more personalised experience for your callers.
How can Regus' call answering services improve my customer experience?
How can Regus' call answering services improve my customer experience?
Our receptionists answer calls professionally and promptly, reducing wait times and missed opportunities. A consistent, reliable point of contact helps improve customer satisfaction and strengthens client relationships.
How does call answering work with my current office plan?
How does call answering work with my current office plan?
Our call answering service seamlessly integrates with any of your existing plans. With our phone answering service, our professional receptionsits will answer calls in your company name. They will transfer calls to you, or take messages on your behalf. If someone drops in to see you unexpectedly, our center team will let the visitor know you're elsewhere that day.
Can I upgrade my call answering plan if my business needs change?
Can I upgrade my call answering plan if my business needs change?
Yes, our flexible plans are designed to grow with your business. You can switch to a higher-tier package anytime to match your evolving requirements.
What customization options are available for call answering?
What customization options are available for call answering?
We offer personalized greetings, call screening, and message management to align with your brand and business needs.
What languages do you support?
What languages do you support?
Regus call answering solutions operate in over 120 countries around the world, and in over 100 languages.
As part of your call answeting plan, as standard, we offer support in your local language, as well as in English as a second language.
If you require additional language support, we are happy to tailor a plan that is specific to your requirements. Please contact us to find out more.
Can I get access to workspace as part of this plan?
Can I get access to workspace as part of this plan?
Regus operates both call answering services as well as office space, coworking and virtual office solutions.
As a standalone Call Answering plan customer, you are able to access on-demand workspace and meeting rooms for a discounted fee.
With a Virtual Office plan, there are very cost-effective options to include workspace access (both coworking and private offices).
The Regus difference
Joining Regus brings you the freedom, value and flexibility that every business needs:
A workspace for every budget
Pay only for the space that you use
Workspace when and where you need it
Space immediately available with no lead times
Simple, all-inclusive pricing with no capital expenditure required
Total flexibility in room options, sizes and setup
Say hello to a new way of working.
Submit your details and we’ll show you what makes Regus different.