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Virtual Offices: Frequently Asked Questions
- What is a virtual office?
- Are offices available to me as a Regus virtual office client?
- Will a Regus virtual office work for my home business?
- Will a Regus virtual office work for my small business?
- Will a Regus virtual office work for my medium or large business?
- How does a virtual office allow my business to grow?
- How does virtual office call forwarding work?
- How are my virtual office phone messages handled?
- How does virtual office mail forwarding work?
- Does a virtual office allow me to use a physical office?
- Does a Regus virtual office include a solution for meeting with clients or associates?
- What types of amenities are available to a virtual office customer?
- How do I manage my virtual office account?
1. What is a virtual office?
A Regus virtual office provides all the benefits of a prime office location, without the need for you to be there. Virtual offices offer a vital business address in many of the world's best business hubs from New York to Tokyo. Professional virtual office operators offer live call handling using your business name. Your Regus virtual office number is equipped with seamless call forwarding so you'll never miss a call. Plus you have 24-hour remote access to your Regus virtual office voicemail. Even if you expand or relocate, you'll never have to change your business address. And if you expand into a new market, Regus is sure to have a virtual office location nearby.
When you're on the road you have access to secretarial services and business lounges with your Regus virtual office membership. Mail received at your virtual office business address can be forwarded anywhere in the world by postal mail or facsimile or held for pickup. With a Regus virtual office you can have an instant presence anywhere for only dollars a day.
2. Are offices available to me as a Regus virtual office client?
A Regus answering service program offers up to 40 hours of shared office usage per month.* After that you can pay as you go with offices available from $15 per hour. With a Regus answering service program you get a dedicated answering service phone number with call forwarding plus our mail forwarding services. Your office usage of up to 40 hours per month includes access to furnished offices at your location, with high-speed Internet connectivity, free local calling and available secretarial support.
3. Will a Regus virtual office work for my home business?
When you want to present a downtown business address to your clients and benefit from the cost savings of a home office, a virtual office is right for you. You benefit from a world-class business address with a Regus virtual office. And with virtual office call forwarding you will never miss a call whether you are in your home office or on the road. Our virtual office operators handle your incoming calls in the name of your business and your calls are seamlessly transferred to your preferred number by our virtual office telecom system. Your virtual office operator can transfer the live call to your home voicemail or virtual office voicemail, or even e-mail you the message! If you decide to expand or move, a Regus virtual office business address means you'll never have to change your address. And our Regus virtual office product offers up to 40 hours of office space usage per month in addition to meeting rooms and secretarial services at any of our 950 Regus business centers worldwide.
4. Will a Regus virtual office work for my small business?
A Regus virtual office can give a small business a big presence. Call forwarding and mail forwarding allow your company to be anywhere you need to do business without the need to have a dedicated office. A professional operator answers your virtual office phone in the name of your business. Your incoming virtual office calls are seamlessly forwarded to your preferred number or messages can be taken and delivered according to your specifications. When it comes time to test a new market, you can reduce your setup costs with a Regus virtual office. Relocating or expanding is easy with 950 Regus virtual office locations, and you'll never have to change your business address. Our Regus virtual office product offers up to 40 hours of office space usage per month in addition to meeting rooms and secretarial services.
5. Will a Regus virtual office work for my medium or large business?
Virtual offices allow you to set up a local presence without expanding your real estate portfolio. You'll instantly have a dedicated virtual office business address, allowing you to test a market without the risk of leasing office space. And with virtual office call forwarding your calls can be forwarded to your existing telecom infrastructure. Rely on a Regus virtual office to generate increased customer contact without the added expense.
6. How does a virtual office allow my business to grow?
You can easily test new markets with a Regus virtual office without the need for capital investment. With your virtual office agreement you also receive priority access to Regus meeting rooms for your meeting needs. When your organization needs a physical office you are able to keep the same business address and phone numbers from your virtual office upon upgrading to a physical office in that business center. With your virtual office operator handling your inbound calls and messaging, you can focus on growing your business.
7. How does virtual office call forwarding work?
A Regus virtual office operator will answer your calls in the name of your business. Based on your specific instructions, your virtual office operator will seamlessly forward your calls to your specified number (a cell phone for when you're on the road, a central office phone or your home phone) anywhere in the world.
8. How are my virtual office phone messages handled?
Should you be unavailable, your virtual office operator will direct your callers to your virtual office voicemail or to your off-site personal voicemail. You can even have your virtual office messages e-mailed directly to you! You'll never miss a message with a Regus virtual office.
9. How does virtual office mail forwarding work?
Virtual office mail forwarding services will forward postal mail received at your virtual office business address to your preferred location, fax it worldwide or hold it for you to collect.
10. Does a virtual office allow me to use a physical office?
A Regus virtual office is a perfect solution for when you may need an office on-demand but not daily. With a Regus virtual office you receive 16 hours of shared office usage per month.* You can walk in, sit down, plug in and be working in minutes in a professional business environment whenever you need one. You can upgrade at any time to a full-time office and keep your virtual office business address.
11. Does a Regus virtual office include a solution for meeting with clients or associates?
In addition to your virtual office business address and message handling, you will have access to the Regus meeting room network on a pay-per-use basis. This service is great for those times when you need to conduct business face to face. Your virtual office membership gives you priority access to meeting rooms in any of our 950 prestigious business center locations in major business markets.
12. What types of amenities are available to a virtual office customer?
As a virtual office client you receive full access to a trained administrative staff for tasks ranging from photocopying and binding to full document translations. Plus, at our prime business addresses, we have beautifully appointed reception, breakout and kitchen areas for your use. Virtual office customers also receive priority access to meeting rooms and training facilities worldwide. And with a Regus virtual office you receive 16 hours of serviced office usage per month.* You can also upgrade to a full-time office and keep your virtual office business address.
13. How do I manage my virtual office account?
You receive dedicated virtual office account management with one point of contact for all your needs. Through one point of contact you can modify your virtual office preferences and set up your virtual office account instructions as well as virtual office billing. And with a Regus virtual office, billing is simple. You receive one single monthly bill with no hassles and no hidden costs.
*Available only in most U.S. locations
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