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Answering Service: Frequently Asked Questions
- What is an answering service?
- Are offices available to me as a Regus answering service client?
- Will a Regus answering service work for my home business?
- Will a Regus answering service work for my small business?
- Will a Regus answering service work for my medium or large business?
- How does an answering service allow my business to grow?
- How does call forwarding work with an answering service?
- How are my phone messages handled with an answering service?
- How does mail forwarding work with an answering service?
- Does an answering service allow me to use a physical office?
- Does a Regus answering service include a solution for meeting with clients or associates?
- What types of amenities are available to an answering service customer?
- How do I manage my answering service account?
1. What is an answering service?
A Regus answering service provides all the benefits of a prime office location, without the need for you to be there. Answering service programs offer a virtual office address in many of the world's best business hubs from New York to Tokyo. Professional answering service operators offer live call handling using your business name. Your Regus answering service number is equipped with seamless call forwarding so you'll never miss a call. Plus you have 24-hour remote access to your Regus answering service voicemail. Even if you expand or relocate, you'll never have to change your answering service virtual office address. And if you expand into a new market, Regus is sure to have an answering service location nearby.
When you're on the road you have access to secretarial services and business lounges with your Regus answering service membership. Mail received at your answering service can be forwarded anywhere in the world by postal mail or facsimile or held for pickup. With a Regus answering service you can have an instant presence anywhere for only dollars a day.
2. Are offices available to me as a Regus answering service client?
A Regus answering service program offers up to 40 hours of shared office usage per month.* After that you can pay as you go with offices available from $15 per hour. With a Regus answering service program you get a dedicated answering service phone number with call forwarding plus our mail forwarding services. Your office usage of up to 40 hours per month includes access to furnished offices at your location, with high-speed Internet connectivity, free local calling and available secretarial support.
3. Will a Regus answering service work for my home business?
When you want to present a downtown business address to your clients and benefit from the cost savings of a home office, a world-class answering service from Regus is right for you. With answering service call forwarding you will never miss a call whether you are in your home office or on the road. Our answering service operators handle your incoming calls in the name of your business and your calls are seamlessly transferred to your preferred number by our answering service telecom system. Your answering service operator can transfer the live call to your home voicemail or answering service voicemail, or even e-mail you the message! If you decide to expand or move, a Regus answering service program means you'll never have to change your address. And our Regus answering service product offers 40 hours of office space usage per month in addition to meeting rooms and secretarial services at any of our 950 Regus business centers worldwide.
4. Will a Regus answering service work for my small business?
A Regus answering service can give a small business a big presence. Call forwarding and mail forwarding allow your company to be anywhere you need to do business without the need to have a dedicated office. A professional operator answers your answering service phone in the name of your business. Your incoming answering service calls are seamlessly forwarded to your preferred number or messages can be taken and delivered according to your specifications. When it comes time to test a new market, you can reduce your setup costs with a Regus answering service. Relocating or expanding is easy with 950 Regus answering service locations, and you'll never have to change your virtual office address. Our Regus answering service product offers 40 hours of office space usage per month in addition to meeting rooms and secretarial services.
5. Will a Regus answering service work for my medium or large business?
Answering service programs allow you to set up a local presence without expanding your real estate portfolio. You'll instantly have a dedicated virtual office address, allowing you to test a market without the risk of leasing office space. And with answering service call forwarding your calls can be forwarded to your existing telecom infrastructure. Rely on a Regus answering service to generate increased customer contact without the added expense.
6. How does an answering service allow my business to grow?
You can easily test new markets with a Regus answering service without the need for capital investment. With your answering service agreement you also receive priority access to Regus meeting rooms for your meeting needs. When your organization needs a physical office you are able to keep the same business address and phone numbers from your answering service upon upgrading to a physical office in that business center. With your answering service operator handling your inbound calls and messaging, you can focus on growing your business.
7. How does call forwarding work with an answering service?
A Regus answering service operator will answer your calls in the name of your business. Based on your specific instructions, your answering service operator will seamlessly forward your calls to your specified number (a cell phone for when you're on the road, a central office phone or your home phone) anywhere in the world.
8. How are my phone messages handled with an answering service?
Should you be unavailable, your answering service operator will direct your callers to your answering service voicemail or to your off-site personal voicemail. You can even have your answering service messages e-mailed directly to you! You'll never miss a message with a Regus answering service.
9. How does mail forwarding work with an answering service?
Mail forwarding services with an answering service program will forward postal mail received at your virtual office address to your preferred location, fax it worldwide or hold it for you to collect.
10. Does an answering service address allow me to use a physical office?
A Regus answering service is a perfect solution for when you may need an office on-demand but not daily. With a Regus answering service you receive 16 hours of shared office usage per month.* You can walk in, sit down, plug in and be working in minutes in a professional business environment whenever you need one. You can upgrade at any time to a full-time office and keep your virtual office answering service address.
11. Does a Regus answering service include a solution for meeting with clients or associates?
In addition to your answering service and message handling, you will have access to the Regus meeting room network on a pay-per-use basis. This service is great for those times when you need to conduct business face to face. Your answering service membership gives you priority access to meeting rooms in any of our 950 prestigious business center locations in major business markets.
12. What types of amenities are available to an answering service customer?
As an answering service client you receive full access to a trained administrative staff for tasks ranging from photocopying and binding to full document translations. Plus, at our prime answering service locations, we have beautifully appointed reception, breakout and kitchen areas for your use. Answering service customers also receive priority access to meeting rooms and training facilities worldwide. And with a Regus answering service you receive 16 hours of serviced office usage per month.* You can also upgrade to a full-time office and keep your virtual office answering service address.
13. How do I manage my answering service account?
You receive dedicated answering service account management with one point of contact for all your needs. Through one point of contact you can modify your answering service preferences and set up your answering service account instructions as well as answering service billing. And with a Regus answering service, billing is simple. You receive one single monthly bill with no hassles and no hidden costs.
*Available only in most U.S. locations
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