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When disaster strikes, how will your business get back on track?

Global Operations Director

Business disaster recoveryFire. Flooding. Data loss. Even terrorism. It’s unpleasant to think about, isn’t it? And maybe that's why Regus research found that only half of companies around the world had a plan in place. 

Downtime following a crisis can be hugely damaging for any organisation. And in an economic downturn it’s even more important to be able to return to business as usual if disaster strikes. 

In fact, the American Red Cross estimates that as many as 40% of small businesses never reopen following a major disaster such as an earthquake or flooding.

One way you can ensure continued staff productivity is by having adequate workplace recovery solutions in place. 

On 7 July 2005, the British Medical Journal (BMJ) in London found itself at the centre of the terrorist attacks that shook the city. A bus exploded outside its offices leaving staff without access to the premises, but still with a weekly publication to get out. 

In the hours, days and weeks following the attack, the BMJ worked with recovery solutions provider SunGard Availability Services to set up a temporary office from where they could carry on their work. 

That first week after the attack the journal went to press only 20 minutes later than the usual deadline and it could keep up its tradition of never failing to publish since its inception in the 1840s.

Energy supplier Centrica invoked its recovery service with SunGard as a telephone fault in one of its call centres in Edinburgh prevented pre-payment customers from topping up their heating meters on what was a cold Scottish public holiday. The recovery service meant they could set up a dual call centre service and serve customers while fixing the problem at the original site. 

As businesses expand abroad, sometimes in markets of social unrest, having the correct cover in place is also becoming important.

Now, thanks to a new partnership with SunGard, Regus customers can get access to SunGard Restart business centres – clusters of fully-equipped premises in 1,200 Regus locations around the world. Desks, phones, internet, fax and photocopying machines are offered as standard, while meeting rooms and conference facilities are available on a pay-as-you-need basis. 

Surely, it’s reassuring to know that you can carry on doing what you do best even if the unthinkable happens?