| Frequently Asked Questions |
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01 - What is a Virtual
Office? |
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A Virtual Office provides everything you need to run your business, without the actual office, enabling you to portray a professional business image at all times. With more than 400 business addresses in the United States and more than 950 worldwide you’re guaranteed a prestigious business address. Add to that mailing handling, fax & message management, a state-of the-art telecom system plus a range of support services and priority access to meeting facilities, day offices and business lounges all Regus locations, and you’ve got a virtual office package from us that’s truly unique. |
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02 -
Will a Virtual Office suit my business? |
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A virtual office will suit every size and type of business. From an accountant working from home that needs an impressive business address to win new clients, to a small marketing agency working from a less than impressive office that needs an enhanced business image, to a consultant that needs to take advantage of support services or a company wanting to enter a new geographical market with minimal risk – our range of virtual office products will suit you. |
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03 -
Can I pick the level of virtual office that suits my requirements?
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A virtual office can be tailored to suit your needs. There are four virtual office packages that you can take – simply select the level that suits your best. The table below illustrates the product benefits of all four packages:
| Features Comparison |
Maibox Plus
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Telephone
Answering
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Virtual
Office
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Virtual
Office Plus
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Prestigious Business Addresses
Choose from 950 world-class addresses for use on your business cards, letterheads and marketing materials |
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Mail Collection and Forwarding
Mail is collected, packages are signed for and sent to you according to your instructions |
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Preferred Rates on Office Supplies and Couriers
Receive discount rates on FedEx and more |
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Access Ready-to-Use Offices and Meeting Rooms
Work from any Regus Froup location at prefered rates |
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On-Demand Administrative and Technical Support
Access to our administrative and technical support teams |
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A Local Phone Nuber in Any of Our 400 Cities Worldwide
Provide a local phone number to all your contacts |
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Personalized Call Answering
Professional receptionist answers your calls in your company's name according to your specifications |
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Call Redirecting
Specialized technology enables call redirection to your primary number * |
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Voice Mailbox
Remote setup and retrieval of your personal voicemail 24/7 |
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Incoming and Outgoing Faxes
Use our local fax number. We'll collect and send your faxes to you, wherever you are * |
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Upgrade to
Virtual Office
for only $25
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Lobby listing
Your company will be listed in the lobby along with all the building tenents * |
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16 hours of Private Office Time
Work from a professionaly furnished and equipped office, in your location, for 16 hours a month **
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40 hours of Private Office Time
Ideal
for professionals who require additional office time ** |
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* Additional fees may apply
** Available by the day in eight hour increments; subject to availablity |
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04 -
How easy is it to set-up my virtual office? |
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It is incredibly easy to set up your virtual office. As soon as you’ve selected the package, location and length of contract that's right for your needs; your virtual office will take just a few days to be fully operational. We only require a deposit that is twice your monthly fee, with your first months fee being payable in advance. |
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05 -
What services can a Virtual Office provide my business? |
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We provide services that include standard secretarial duties, typing, photocopying, as well as call answering, message handling and mail management. We also provide ideal business locations for you to meet with your clients and suppliers, as well as the option to take 40 hours worth of office usage per month, and availability of other benefits such as free membership to a powerful online and offline networking forum. |
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06 -
What addresses can I choose from for my Virtual Office? |
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You can select your virtual office business address from a choice of over 400 US locations, or more than 950 worldwide locations. We currently operate across 70 countries, and 400 key cities across the globe – so why stop at just one virtual office address? |
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07 -
How does mail management work? |
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Mail forwarding is simple to set-up and provides you with the level of service that suits you the most. All mail received at your virtual office address can either be held at the center for you to collect, or it can be forwarded to an address of your choice, by first class USPS mail or courier services. Additional fees may apply for courier services or more frequent deliveries. |
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08 -
How does call management work? |
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There are two specific levels of call management available
to our clients: |
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a |
The telephone Answering solution provides clients with
a non-geographical main company number (that begins 0870, 0845, 0207,
0208) which has special features and benefits that allows all your
faxes to be received via email, calls to be diverted to wherever they
are required (at home, in the office, on the mobile), all through
one number – ensuring that you will never miss a call, voicemail
or fax again. This telephony package is perfect for people that want
to maintain control over their own inbound and outbound calls wherever
they are and whatever they’re doing . |
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b |
The full telephony package offered as part of the complete
Virtual Office product ensures that your calls are taken by a team
of professional handlers who answer your calls, in your company name,
and seamlessly forward these, as per your instructions. You can receive
messages via email, SMS or voicemail, and you can also choose to have
end of day messaging. This package ensures that your callers are dealt
with in a professional manner whilst leaving you free to concentrate
on driving your business forward. |
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09 -
How do I get billed for my Virtual Office? |
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To activate your virtual office we simply require a
deposit twice your monthly fee, along with your first months fee,
payable in advance. This initial payment can be made over the phone
by credit card, or by a cleared cheque. After your initial payment,
all standard monthly charges for your virtual office will be paid
by a Direct Debit mandate. Any ad-hoc charges that you may incur,
such as meeting room hire charges, or printing of company stationery
will be billed on a pay-as-you-use basis by credit card. |
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10 -
Who do I contact with any queries I might have? |
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Should you have any queries about the suite of Virtual
Office packages, what’s included, and how they work, please
contact the Virtual Office Team between the hours of 08.30 and 18.00
Monday to Friday on 888-223-0059.
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* For participating US & Canadian business centers only |
